Product Manager

About us : At Siena we are revolutionizing the customer service industry with the world's first autonomous AI customer service agents. We are a remote-first startup that's passionate about enabling machines to engage in delightful and empathic conversations. Siena is the first of its kind, designed to work out-of-the-box to interact with customers across all channels from a single platform.

If you're excited about AI and the intersection of human-to-machine communications, and want to be part of a team who is driving innovation and making a real impact, then come join us in pushing the boundaries of AI and CX.

Some of our values :

• Customer First : It's not just about solving issues or closing deals. We're in the business of understanding our customers so well that we can anticipate their needs and blow their minds.
• Straight Talk :Communication isn't just a checkbox for us—it's our operating system. We say what we mean, mean what we say, and have no hidden agendas or sugar-coating..
• Question & Disrupt :We do things that have never been done before—not for the sake of being different but for being radically better.
• Act with Agency : We don't wait for permission or perfect conditions. We evaluate the situation, make our best call, and go for it.
• Raise the Bar : We're not just meeting standards, we're aiming for setting them.
• Fast & Fearless :We move quickly but thoughtfully, and view mistakes and failures as stepping stones, not setbacks.
• Driven by Curiosity, Fueled by Growth : We ask the questions no one else is asking, dive deep, and come out the other side better for it.
• Synergy Over Solo :We value collaboration over individual achievement. When we work together, we're unstoppable. We're not just co-workers; we're co-creators.

The Role & What You'll Be Doing : As the first Product Manager at Siena, you will be pivotal in guiding our AI customer service products from conception to launch. Here’s what you’ll do:

• Strategic Development and Execution : You will own projects end-to-end, ensuring that our product not only meets but exceeds customer expectations and aligns with our business goals.
• Collaborative Ideation : Actively contribute ideas and provide constructive feedback throughout the product development process, from the roadmap to architectural decisions.
• Hands-On Involvement : Work closely with the engineering and design teams to slice and dice scope, ensuring efficient and effective delivery of each product component.
• Product Building : Dedicate around 80% of your time to developing new software products or enhancing existing features, always aiming for innovation and excellence.
• Mentorship & Leadership : If inclined, spend approximately 20% of your time mentoring and leading other team members, sharing your knowledge and expertise to foster growth.
• Problem-Solving : Be the go-to person for unblocking challenges, helping both yourself and your team overcome any hurdles in the product development process.

Join the Team if You :

• 4+ years of experience in product management. Experience building AI products is a huge plus.
• Have a strong technical understanding, even if not a coder yourself. Familiarity with NodeJS, Typescript, Express, and AWS is a plus.
• Demonstrate experience in using data-driven approaches for product development, including familiarity with tools for analytics, A/B testing, and user feedback.
• Show a proven track record of managing all aspects of a successful product throughout its lifecycle.
• Have a deep understanding of customer needs and the ability to translate these into product features.
• Are adept at working in a fast-paced, remote environment, thriving under pressure and ambiguity.
• Have outstanding communication and leadership skills, capable of articulating complex concepts to a diverse range of stakeholders.

Impress Us Even Further :

• If you've played a significant role in scaling systems or products in your previous roles.
• Your experience in a startup environment, ideally from an early stage to a significant growth phase.
• Proven success in working with remote teams, demonstrating effective collaboration and communication in a distributed setting.

Benefits : The flexibility to work from anywhere . Even if it's just from the comfort of your own bed (because let's face it, who doesn't love a good WFH situation? )

Flexible working hours . Because who said you can't design your day on your terms?

Competitive salary and stock options . We offer highly competitive salaries and equity, because we're building this together.

Unlimited PTO . With unlimited paid time off and a minimum of 15 days off per year, you'll have plenty of time to explore the world (or just your couch).

Growth stipend . An annual budget to continue learning and expanding your horizons. It's like getting a raise without having to ask for it. We invest in you, so