Olympic Application Support

Position Description : CGI is looking for Olympic Application Support to join our team.

Your future duties and responsibilities :

• Provide functional support to Olympic users
• Ensure technical support to batch related issues, resolving on time
• Analyze system logs and identify potential issues with Application
• Define the hotfix and workaround requirement related more complex reported issues
• Contribute to the preventive maintenance by providing permanent fixes
• Adhere to Service Level objective target and follow roadmap
• Ensure adherence to APS support shift plan in terms of mailbox, web portal and hotline
• Ensure Escalate timely to Head of APS on possible risks, escalation matters and management issues
• Prioritize and deliver outstanding service, troubleshooting and resolving issues from Business teams
• Ensure that the all production deliverables are aligned with bank standards and best practices
• Service monitoring, reporting and continuous improvement of the service quality and availability.
• Part of production support team (i.e. Weekend/Public holidays)
• UAT involvement by performing management, technical tests, assist users and production implementation for new projects, evolution and delivered program patches

Required qualifications to be successful in this role :

• Bachelor’s degree in computer science, information technology, related to technical field, or equivalent experience
• Total of 5+ years of experience as first & second-line (L1 and L2 support) IT Application Support for a business within a fast-paced and competitive environment
• Experience as IT Analyst / Business Analyst with private banking or asset management
• Good understanding of Wealth Management business processes.

TECHNICAL KNOWLEDGE:

• Applications: Olympic knowledge
• Operating Systems: OS400,
• Languages: IBM ILE, COBOL400, Micro Focus COBOL, RPG400
• Database: SQL400
• Other: CFT, IBM CDC and MQ, API
• Methodologies: ITIL

SKILLS REFERENTIAL:

• Critical Thinking
• Communication - Fluent in English both verbal and written communication
• Extensive experience in daily verbal and written communication with a diverse group of people: business users, IT teams, managers
• Detail oriented, analytical and excellent follow through
• Excellent work ethic, self-starter, autonomous
• Ability to learn from experience and from informal/formal instructions
• High level of persistence, can-do attitude, pro-activeness and maturity

Skills :

• COBOL
• ITIL
• SQL

What you can expect from us : Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

No unsolicited agency referrals please.

CGI is an equal opportunity employer.