.. improve, and grow.Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.If you need a reasonable accommodation or support .. outros
We are looking for an experienced Network Specialist to join our team. This role requires a proactive and analytical individual who can ensure the optimal performance and availability of network terminals, manage incidents, and maintain strong relationships with vendors and stakeholders. What you'll do:
Monitor the availability (uptime) and performance of terminals; Manage requests/incidents related to terminals, identifying the cause and providing the appropriate solution, while ensuring support and intervention from suppliers within the agreed SLAs; Support the analysis and resolution of incidents/failures with suppliers and/or clients; Preventive maintenance management of the network by analyzing the performance of each network to introduce preventive practices with suppliers; Manage relationships with maintenance and technical support suppliers; Support Network Management Technicians by providing assistance and guidance when necessary in various activities.
What you will need to bring:
At least 3 years of accumulated experience within the last 5 years in managing network terminals; Proficiency in Microsoft Office tools, particularly Access and Excel; Strong command of the English language, both written and spoken.
What will be valued:
Experience with ServiceNow; Familiarity with Microsoft collaboration tools (Teams, SCCM, etc.); Knowledge of monitoring and performance tools such as Dynatrace and Grafana.
What can Syone offer me:
Integration in an organization with profound and sustained growth and involvement in pioneering projects with innovative technological solutions; Strong IT training plans; Professional evolution with intervention in ambitious technological projects, both national and internationally.
#J-18808-Ljbffr
Monitor the availability (uptime) and performance of terminals; Manage requests/incidents related to terminals, identifying the cause and providing the appropriate solution, while ensuring support and intervention from suppliers within the agreed SLAs; Support the analysis and resolution of incidents/failures with suppliers and/or clients; Preventive maintenance management of the network by analyzing the performance of each network to introduce preventive practices with suppliers; Manage relationships with maintenance and technical support suppliers; Support Network Management Technicians by providing assistance and guidance when necessary in various activities.
What you will need to bring:
At least 3 years of accumulated experience within the last 5 years in managing network terminals; Proficiency in Microsoft Office tools, particularly Access and Excel; Strong command of the English language, both written and spoken.
What will be valued:
Experience with ServiceNow; Familiarity with Microsoft collaboration tools (Teams, SCCM, etc.); Knowledge of monitoring and performance tools such as Dynatrace and Grafana.
What can Syone offer me:
Integration in an organization with profound and sustained growth and involvement in pioneering projects with innovative technological solutions; Strong IT training plans; Professional evolution with intervention in ambitious technological projects, both national and internationally.
#J-18808-Ljbffr
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