IT Helpdesk

Celfocus is a European high-tech system integrator, providing professional services focused on creating business value through Analytics and Cognitive solutions – addressing Telecommunications, Energy & Utilities, Financial Services and other markets' strategic opportunities. Serving Clients in 25+ countries, Celfocus delivers solutions such as accelerating digital network transformation in Autonomous Networks, elevating and monetising business services in B2B2x ecosystems, and providing highly relevant customer experiences through Hyper-personalisation solutions. Make an impact by working for sectors where technology is the enabler, everything is ground-breaking and there’s a constant need to be innovative. Be part of the team that combines business knowledge, technological edge and a design experience. Our different backgrounds and know-how are key in developing solutions and experiences for digital clients. Face challenges and learn other ways of thinking and seeing the world - there’s always room for your energy and creativity.   About the role As an IT Helpdesk / Field Service Technician at Celfocus, you will play a crucial role in ensuring the smooth operation of our internal IT systems. You will be responsible for addressing technical issues, providing on-site support when necessary, and maintaining a high level of customer satisfaction. The ideal candidate should possess a strong technical background, excellent communication skills, and a commitment to delivering exceptional service. As a part of your job, you will: Respond to customer inquiries and provide timely resolutions to technical issues via phone, email, or remote assistance. Diagnose and troubleshoot hardware and software problems on a variety of devices, including desktops, laptops, servers, printers, and mobile devices. Assist users with software installation, configuration, and updates. Provide on-site technical support and maintenance for clients as needed. Install, configure, and upgrade hardware and software components. Perform hardware repairs and replacements when necessary. Maintain accurate records of all service requests, repairs, and equipment inventory. Create and update technical documentation and knowledge base articles for common issues and resolutions. Interact with clients in a professional and courteous manner, ensuring a positive customer experience. Communicate technical information to non-technical users in a clear and understandable way. Monitor network and system performance to identify and address potential issues before they impact operations. Implement preventive maintenance and system updates to enhance system stability. What are we looking for? Bachelor's degree or Technical-Professional Course. English proficiency. Proficiency in various versions of Windows (e.g., Windows 10, Windows Understanding of macOS for supporting Apple users. Understanding of TCP/IP, DNS, DHCP, and other network protocols. Experience in setting up and troubleshooting wireless networks. Knowledge of configuring and troubleshooting Virtual Private Networks. Ability to diagnose and fix hardware issues (e.g., hard drives, memory, motherboards). Support for printers, scanners, and other peripherals. Proficiency in Microsoft Office 365 and Google Workspace. Familiarity with tools like TeamViewer, AnyDesk, or Remote Desktop. Experience with configuring and troubleshooting email clients (e.g., Outlook, Gmail). Experience with installation and management of security software. Knowledge of Active Directory and other user account management tools. Ability to read and understand system logs for troubleshooting. Familiarity with Helpdesk software like Jira Service Desk, Zendesk, or ServiceNow. Personal traits: Ability to adapt to different contexts, teams and Clients Teamwork skills but also sense of autonomy Motivation for international projects and ok if travel is included Willingness to collaborate with other players Strong communication skills We want people who like to roll up their sleeves and open their minds. Believe this is you? Come join the Team!