Senior Support Engineer T3

Who We Are:Jolera Inc. is a multinational hybrid aggregate service provider (HASP) specializing in delivering comprehensive IT solutions to customers and channel partners. Our core services include customized technology solutions, IT assessments and strategic planning, IT device and infrastructure management, data backup and recovery solutions, cloud and on-premise migrations, enterprise-grade security services, and 24/7/365 quad-lingual end-user support. With a growing team of over 550 professionals globally, Jolera excels in designing and delivering technology systems that are effective, competitive, scalable, and valuable.Qualifications:Must be a “team player” with outstanding communication and interpersonal skillsAbility to work collaboratively and independentlyKnowledge of backup applications (Veeam, Barracuda, Commvault, etc.)Experience with email and spam filtering services (Mimecast, Barracuda, Proofpoint, etc.)Familiarity with DNS, DHCP, and TCP/IPSwitching and routing topologies (VLAN, basic routing protocol knowledge)Firewall Technologies (Cisco, FortiGate, Palo Alto, etc.)Administering Microsoft Windows Active Directory topologiesIn-depth working knowledge of Microsoft Exchange Server and SQL ServerIn-depth working knowledge of VMware vSphere 6.0 and aboveWorking Knowledge of Microsoft Azure / Azure AD / IntunePrevious Experience in a fast-paced consulting, MSP environment, or System Administrator is a plusKnowledge of troubleshooting and implementation of Site-to-Site VPN on Cisco, Palo Alto and FortiGate PlatformsNice to Have:Experience in previously supporting managed services customers.Experience in Linux AdministrationExperience in IT Security tools such as EDR, SIEM, and Vulnerability Management platformsExperience working with cloud platforms (AWS, GCP)What can you gain from us? -Global Experience working with over 300+ people in over 12 countries-Private Healthcare-Flexible Working Hours-Generous Vacation Policy-English Language Courses-Employee Referral Program-Training Budget-Office Parties-Free Drinks-Free Snacks