.. far into the future. Vestas promotes a diverse workforce which embraces all Social identities and is free of any discrimination. We commit to create and .. English is imperative - both oral and written. Communicate with engagement and enthusiasm What We Offer We offer an opportunity to be part of a team in .. outros
Procuramos um supervisor(a) para call center, com experiência .
- Ajudar na criação de metas para indivÃduos e equipas;
- Prever o encaminhamento e assumir chamadas quando necessário;
- Procurar meios de otimizar procedimentos e manter a equipa motivada;
- Avaliar desempenho com as principais métricas tais como abandono de chamada, espera de chamada, etc;
- Garantir o cumprimento das polÃticas de atendimento, procedimentos estabelecidos etc;
- Manter a gerência informada sobre qualquer tipo de problema.
Requisitos :
- Experiência como supervisor de call center ou cargo de supervisão semelhante;
- Pontualidade;
- Assiduidade;
- Simpatia e empatia;
- Sentido de Responsabilidade;
- Boa capacidade de comunicação e argumentação;
- Boas competências informáticas na ótica do utilizador;
- Notáveis habilidades de comunicação e negociação;
- Ter uma abordagem orientada para resultados;
- Excelentes habilidades organizacionais e de liderança.
Especificidades: De 2ª a 6ª Feira, folgas ao sábado e domingo; Full Time de 8h/diárias, das 09h30 às 18h30.
Oferta : Pacote remuneratório com componente fixa (base) + variável + prémios.
Tipo de oferta : PerÃodo Integral
Horário de trabalho:
- Turno de 8 horas
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