Warranty Team Lead Technician.

Responsibilities Responsibility and authority to ensure all customer needs are considered. Manage commercial guarantee of customer: give support to main commercial activities of guarantees such us guarantee agreements, cost forecast, negotiation of technical factors and reports required by Finance. Technical management of customer guarantee: manage interfaces with customer including verification of received parts, non-conformities analysis, failures analysis, customer meetings developing and implementing correcting and/or preventive actions. Monitor and issue of reports: monitor customer guarantees developing, including communication of reports to all involved departments. Required skills and experience / main competences: Engineering degree or similar. Fluent English level, other optional languages as a plus. Quality IT programs (QSYS, GWD). FMEA APQP Continuous improvement tools SPC Analysis and problem solving. Negotiation skills. Product and process audits. Risks analysis/RFMEA.