Back Office Specialist - French Speaker

Back Office Specialist - French Speaker

HCL Technologies is a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações).

Responsibilities :

• Support the quote acquisition process and manage service approvals for various categories and stakeholders.
• Act as a query and escalation point of contact for both internal and external stakeholders.
• Contribute to operational performance management through ad-hoc and recurrent reporting
• Monitor service interventions related times of delivery and identify specific actions, to avoid breaching the time limit agreed to in the contract
• Support the daily operational management of the service and delivery time management.
• Pursue any opportunity to maximize Profit and Loss performance, as well as overall efficiency measurements.

Qualifications & Experience :

• High School Degree, GED or equivalent
• Bachelor’s Degree in any related field is preferred
• Experience with cross-functional engagements is preferred

Skills & Knowledge :

• Intermediate level knowledge of MS Suite
• A proven record of success in following and executing against defined transactional processes and meeting expected service levels with the goal of exceeding them
• IT related experience is a huge plus

Required Language Thresholds :

• French: (C2: Native-Level Fluency)
• English: (B2-Independent User Level

Benefits :

• Competitive Salary
• Meal Allowance on Card
• Career Progression Opportunities
• Parenthood Program
• Well rounded Health and Life Insurance Packages
• On-site gym: includes indoor pool access, fitness classes, and a football pitch
• Staff Canteen with varied food options and river-facing balcony seating

Job Types : Full-time, Permanent