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We are looking for dynamic people, who speak French, Portuguese and English .
This job would be for an office in Lisbon, for a position of customer service representative for a Portuguese technology company.
The CSR will have a key role in supporting our operations in Portugal, Spain, France, Belgium, Luxembourg and Poland. You will have the opportunity to work with different markets and have a dynamic day-to-day life characterized by a multiplicity of functions of the greatest importance at the HQ level: Main Responsibilities :
- Investigate case details to determine the root cause of issues
- Communicate quickly and effectively to internal and external stakeholders
- Triage and escalate urgent issues in order to drive them to resolution
- Complete thorough documentation and notation on customer contacts and trends
- Provide feedback to management teams regarding processes and trends
Requirements :
- Fluent in oral and written French, Portuguese and English.
- Experience in customer service (preferential)
- Available to work on site in Lisbon in rotating shifts between 8am and 8pm
What we offer :
- Contract with our client
- Private health insurance
- Gym pass membership
- Other benefits
If you think you are up for the challenge, send us you CV!
french_lisbon
//pt.Gigroup.Com.
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